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OpenText Core Experience Insights

OpenText Core Experience Insights

Overview

What is OpenText Core Experience Insights?

OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds…

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Recent Reviews
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Pricing

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OpenText Core Experience Insights

OpenText Core Experience Insights

N/A
Unavailable

What is OpenText Core Experience Insights?

OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is OpenText Core Experience Insights?

OpenText Core Experience Insights Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Reviews

(1-1 of 1)
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May 12, 2022

OpenText Core Experience Insights Review

Verified User
Account Manager in Sales
Market Research Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
OpenText Core Experience Insights helped us by
1. Automated data collection - Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites. Implemented for diverse requirements: Social media tracking Image recognition Pricing comparison Competitor content mapping e-Commerce products’ cataloging etc.
2. Automated process and analysis of data - Used for information sourcing through advanced web scrapping, de-duplication, and smart tagging, coupled with human intervention for information validation• Implemented for various projects such as:› Market and sales intelligence› Competitor tracking› Management moves› Social media tracking› Customized information sourcing.
Pros and Cons
  • Automated data collection
  • Automated process and analysis of data
  • Automated dashboards and reporting
  • Image recognition
  • Sentiment analysis
  • Language translation
Likelihood to Recommend
OpenText Core Experience Insights is suited for
1. Tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data.
2. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.
3. Automated extraction and classification of information from unstructured text and insight generation.
Return on Investment
  • Explored the opportunities for different levels of collaboration and open innovation.
  • Regularly evaluate emerging start-ups’ offerings and find synergies with our own portfolio.
  • Build new systems and work on innovative technologies.
Alternatives Considered
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback
Defect reporting and TNI
Agent performance reporting
Overall compliance and governance
Continuous improvement
End-to-end account study
Customer complaint analysis
Upstream process feedback
Business non-value add analysis
Vital business insights
Transformation opportunities
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